11. Observations - pros and cons


Advantages of observations
Disadvantages of observations
Useful if there are no documents involved with the system (rare) People don't like being watched
Can spot inefficiencies in the system People may be following the process to the letter under observation rather than their actual day-to-day practice.
Can help identify persistent problems Take up a lot of time
Analyst can rapidly understand first-hand what the system needs to do Analyst may be getting in the way on a busy day
Users can impart their experience of the system directly Not so efficient at capturing quantitative data for analysis
Helps measure how long things take to do There may be 'good days' and 'bad days' with the system which a single observation does not capture


Challenge see if you can find out one extra fact on this topic that we haven't already told you

Click on this link: Observation



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