11. Instant messaging pros and cons


Allows you to chat in 'real time' to other people who also have an IM client.

As it is immediate, you have no time to reflect on the message you are sending, unlike an email where you can review the draft before sending.

IM allows you to get on with other things and yet be in touch real time with connected friends and colleagues

In order to provide a free service, the IM providers send adverts and popup windows to each person. If you want to avoid this, you need to pay for a 'premium' service.

Useful for customer support contact instead of having to phone a support line.

Unless you set up your IM client carefully, anyone can send you a message - not always a good thing.


Challenge see if you can find out one extra fact on this topic that we haven't already told you

Click on this link: Instant Messaging