6. Data Entry

Whilst the customer is present or on the telephone, a member of staff asks questions which they enter on the data entry form they have on screen.

Once saved, this data will then be stored in the appropriate database table.

If paper-based data capture forms are used (previous page) then the member of staff can take the information from the data capture form and manually type it into the data entry form.

If staff are doing this, it is important that the fields on both forms are laid out in the same order to speed up the process of entering the data.