15. ICT and supermarket employees

When ICT was first introduced into supermarkets, there was a huge impact upon employees. 

No longer did items need to be individually priced.  This reduced the need for so many staff.

Cashiers at the tills became 15% more efficient due to the increased speed of scanning rather than looking for the price and typing it in. However, they can be monitored to check how many items they are scanning per minute and mistakes are easy to spot.

Fewer staff were needed and those that remained needed to be retrained to use the new technology.  There was often resistance at first due to fear of the computerised tills and worry about possible redundancy.

Although some staff lost their jobs, many new jobs were created. For example in larger stores a network technician may be needed to help look after the computers and data.


Challenge see if you can find out one extra fact on this topic that we haven't already told you

Click on this link: Monitoring Supermarket Efficiency