14. ICT and the supermarket

The use of ICT in supermarkets has brought about many benefits for the company.  Some of them are listed below:

- There is much less chance of human error because the till calculates the total amount due and also calculates the amount of change to be given

- Cash less often used to pay for items so this reduces the opportunity for theft.

- Cashiers can process customers more quickly and keep queues down

- Special modeling software can be used to work out how many cashiers are needed on the tills at any given time. This cuts queues down but also means that cashiers aren't sat around doing nothing

 

Challenge see if you can find out one extra fact on this topic that we haven't already told you

Click on this link: Supermarket Queuing

 

- The price of an item can be altered in a matter of seconds simply by entering the new price in the database

- There is no need to pay staff to price goods or to order stock

- Goods are only ordered as needed so there is less chance of stock going out of date

- It is easy to analyse sales to find out which are the best sellers and which items are hardly selling

- Previous trends can be analysed. For example, if they know the temperature is going to be 25 degrees today they can run software that will tell them how many extra ice creams and barbeque items they are likely to sell

- Loyalty card schemes make it easy to track customer purchases and spending habits

- Technology can be used to maintain the correct temperatures in the shop and also for chiller cabinets

In summary, ICT allows the company to understand their customers better, it allows for easier stock and money control as well as making it easy to try out new ideas and promotions.

 

Challenge see if you can find out one extra fact on this topic that we haven't already told you

Click on this link: Supermarket Technology