13. ICT and customers

Customers have benefited enormously from the integration of ICT into the modern supermarket. Some of the benefits are:

- The customer doesn't need to carry cash with them, they can pay for everything electronically

- There is less chance of being wrongly charged or given the incorrect change as the till calculates this for the cashier

- An itemised receipt is given so it is easy to check that you have been charged correctly for your purchases

- Queuing times at the checkouts are reduced as it is faster to scan items than to find the price and type it into the till

- Because of the stock control systems, most goods will be in stock for the customer

- Customers have a choice whether to visit the shop or purchase using the internet.


Challenge see if you can find out one extra fact on this topic that we haven't already told you

Click on this link: Itemised Till Receipt