7. Disadvantages for customers

- Security concerns with personal and credit card details

- You can't check the quality when purchasing like you could in a shop

- Things might look different online to what you get e.g. slightly different colours

- The shop might not send exactly what you ordered, you might get a substitute

- You need to be at home to receive large or valuable parcels

- If the item doesn't arrive, you might still get charged for it.

- It can be expensive to return goods

- The item might get damaged in the post and you would have to arrange a replacement

- Loss of social contact and the 'buzz' of shopping with friends

- Might have to pay for the postage for delivery which can counteract any discounts on the item itself.

- Don't always feel like you are spending real money so it is easy to spend more than you would in a shop.