9. Disadvantages for customers

Although there are many benefits in having an online Bank. There are some downsides to the customer as well compared to a High Street Branch

- Security worries, what if someone gets your bank details and withdraws your money?

- Customers like to see who they are dealing with. When you go to a high street bank you will be greeted by friendly, well-trained staff. There is no such personal contact when you only use the online service.

- If there are problems to sort out, then it is much easier to explain the problem face to face rather than having to use email or telephone

- You can't easily deposit cheques or cash. You will need to visit the branch or send by post.