9. Finance system: orders & invoices

Companies exist to provide goods and services to their customers. The financial system will track this activity

• Record of all customer orders
• Raise customer invoices
• Invoice management
  • Identify invoices due but still within the payment terms
  • Identify overdue invoices
• Raise and track reminder letters or other communications such as email for overdue invoices.
• Age profile of unpaid invoices
• Handle refunds and cancelled orders
• Memo fields in the invoicing system to record any customer notes