|
|
|
||
|
|
The majority of errors are
introduced at data entry. Consider a customer order form such as
the one here:The information the customer has written onto the form will be keyed into the computer, probably by a data entry clerk. It will then be processed to produce a set of documents including a delivery note and invoice for the customer, as well as updating stock and sales records. There are several possible sources of error before the data are processed: The customer could make a mistake, entering the wrong product codes, adding up the total cost wrongly, forgetting to enter their address or card expiry date etc. The person keying in the data could make a transcription error, keying in the wrong product code or quantity, misreading the customer's name, adding an extra couple of 0's to the total price by keeping a finger down too long, and so on. A form could be blown into the bin by a sudden draught as a fan starts up or someone slams the door - or the operator might decide the writing was so bad it simply wasn't worth the effort of struggling with, and bin it. A faulty connection between hardware components such as the processor and the disk drive could mean that some characters are wrongly transmitted. © www.teach-ict.com All Rights Reserved |
||