Disadvantages

	Cannot try out products properly – test drive a car/try on clothes
	Limited product offering - not all products available from big stores e.g. B&Q, can’t order bulky items such as cement, bricks.
	Some firms fail to deliver.
	Goods may not be as high quality as described or expected. Can be difficult to get customer service.
	Have to stay in when the delivery is expected
	Might get alternative/substitute items
	More difficult to return items
	No central controlling body.
	Different laws in different countries e.g. Red Hot Dutch legal in Netherlands, not UK.
	The network may be down
	Credit card may not be accepted.
	Credit card details can be stolen if sent to an unsecured server